Special MAUI In-Person Training Event
In an age of automation and online processes, exceptional customer service and a human touch are what can make your company authentically stand out from the rest. Consistently delivering thoughtful, effective service builds trust and encourages long-term loyalty. Whether in person, online, or over the phone, and no matter your field or industry, you will gain practical tools and strategies to create customer experiences that are impactful and memorable.
In this training, you will learn how to:
- Understand different types of customers and their unique needs
- Communicate clearly and professionally
- Apply key customer service principles using the “PRIME” model
- Implement a conflict resolution framework to handle challenging situations with confidence
Click on this link to view the flyer.
About the Speaker:
Christina Tamaru joined HEC to support the ongoing expansion of the Talent & Organizational Development department’s training repertoire to meet the growing needs of our members and delivers public and private sessions.
Christina received her Master of Arts in Global Studies from the University of Tokyo and her Bachelor of Arts in Asian Studies from Whitman College.
Details:
This event will be held in-person on Maui:
J. Walter Cameron Center
95 Mahalani Street
Wailuku, HI 96793
Friday, August 21, 2026
9:30 a.m. - 12:00 p.m.
Check-in begins at 9:15 a.m.
Light refreshments will be provided.
HRCI™ Credits: 2.0
SHRM® Credits: 2.0
This is a copyrighted course. Participants may not reproduce (which includes the use of AI screen capture, transcription or note-taking applications), redistribute, disclose, share, email, or otherwise transmit any part of these materials to any other individual or entity, without prior written permission of the Hawaii Employers Council.
Registration:
HEC Members: $80 ($40 with ETF)
Non-Members: $170 ($85 with ETF)
APPLY FOR ETF:
Important ETF Registration Instructions – Read Before Registering
If you are interested in applying for the ETF 50% subsidy, please follow these steps before registering:
- Email HEC at [email protected] or click the "Get ETF Code" button below to request your special ETF registration code (for the discounted rate) and the required ETF Forms pre-filled by HEC.
- Use the ETF registration code to register each employee for the course and pay 50% of the course fee to complete the registration.
- Complete the ETF Forms for each employee attending
- Employer Referral Agreement
- Course Registration Agreement
- Submit the Course Registration Agreement Form to [email protected], and HEC will complete the Training Vendor portion of Section IV of the form and send the form back to you.
- Mail, Fax, or email the two completed forms to your local ETF Office by August 7, 2026.
For more information on the ETF application process, please visit our ETF page.
Note: If your ETF is not approved by the State ETF Office before August 21, 2026, you will be required to pay the remaining 50% of the course fee before taking the course.
HEC Members: $80 ($40 with ETF)
Non-Members: $170 ($85 with ETF)
How to Register:
- Members: Please sign in to your account and select Register.
- Non-Members: To register, please create a free guest account or sign in if you have joined us before.
Registration Deadline:
Registration will close at 6:30 a.m. on the day before the scheduled date of this course.
Cancellation Policy:
Cancellations or attendee switching must be made no later than seven (7) calendar days before the class date.
No refunds for cancellations within the 7 days prior to the class date.
No refunds for no-shows.
Digital Certificates of Completion and Badges:
Learners who complete this course will receive a digital Certificate of Completion and brand-new badge! Celebrate your achievement by sharing your certificate and badge on social media and adding them to your LinkedIn profile.
By registering for this course, you agree to allow HEC to release your name and email address to a third-party digital credentialing service (Certifier) to issue your certificate and badge to you via email. If you do not want a Certificate of Completion or badge, please send notification to [email protected] prior to attending the course.
