Personal Competency Builder 2: Communicate with Diplomacy and Tact (HR Fundamentals)

Jan Kaeo


Speaker:  Jan Kaeo


Date: July 27, 2017     Time:  8:30am - 11:30am     Location:  Honolulu Country Club


Due to the Rail Construction Project, the new location for this session is:

Honolulu Country Club



Not only does the ability to communicate with diplomacy and tact improve your leadership skills, but it is also extremely critical in helping you properly deliver your message, manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.
Research has indicated that one of five emotional intelligence competencies that successful professionals employ is called “social skills and political correctness.”  This competency is important in all areas of life and is a key personal competency in the Relationship Management category of SHRM’s Competency Model.
At the completion of the session, participants will be able to:
  • Respond to difficult situations in a confident, diplomatic, and tactful way
  • Give and receive feedback without eliciting negative emotions
  • Apply mediation techniques to find common ground among opposing viewpoints
  • Learn conflict resolution skills which helps create harmony in stressful interpersonal situations
  • See situations from multiple points of view and be mindful of how actions can have an impact on others
About our Speaker
Jan Kaeo is the president and CEO of Dale Carnegie Training – Hawaii and Guam.  Jan has over 25 years of local business experience helping to develop people to perform at a higher level and to teams and organizations to move from good to great.  Jan graduated from Maryknoll High School and has a BBA in Accounting and BA in Speech from the University of Hawaii at Manoa.  In addition, she has earned a Certificate in Organizational Development from the University of Central Missouri and is a Certified Trainer for Dale Carnegie curricula.
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HR Fundamentals - The Building Blocks of Success
The 2017 series is made up of six programs designed as an ideal skill-building tool for entry to mid-level HR practitioners, HR generalists being groomed to assume additional HR responsibilities, and operational managers with HR responsibilities.  
Future programs in this Series include:
  • May 18 - Current Legal and Regulatory Landscape in Workplace Law:  Equal Employment Opportunity, Privacy and More
  • May 25 - Understanding and Managing Family Leave
  • June 8 - Effective Performance Discipline and Documentation
  • June 22 - Nuts and Bolts of Wage and Hour Law
For information on registration, contact Victoria Tasaka at or phone at 440-8888 (neighbor islands may call 1-800-392-3589).
Cost per participant, per session:
$  80 - Oahu Members
$  40 - Neighbor Island Members (no additional discount will apply)
$150 - Non-Members
Receive a 20% discount by registering for the entire Series (total of 6 sessions; discount taken from the total payment), or you may register for any individual program.
This session is now closed.

No online registration available for this event