Automation of Certain HR Functions Expected to Grow, Survey Finds

Certain HR functions are likely to become automated over the next decade.  According to a survey report published by CareerBuilder, 72 percent of employers expect that certain roles within talent acquisition and human capital management will become automated in the coming years.
Survey respondents, which included a sample of 719 HR managers and recruiters at companies with more than 250 employees across private sector industries, are exploring automation to address time-consuming tasks.  This makes sense, according to Rosemary Haefner, Chief Human Resources Officer at CareerBuilder, because it will allow workers to “focus on strategies versus tasks, and focus on building relationships with employees and candidates.  As certain functions on teams become more automated, we’ll see those workers’ roles evolve and concentrate on the strategic, social and motivational components of HR that technology cannot address.”
As employers consider the best way to use technology to become more efficient, certain tasks have been tagged for automation, including:
  • Setting up employee benefits: 53 percent
  • Setting up payroll: 47 percent
  • Background screening/drug testing: 47 percent
  • Archiving candidates: 37 percent
  • Centralizing candidate profiles: 31 percent
  • Interview scheduling: 30 percent
  • Employee learning and development: 28 percent
  • First day orientation: 26 percent
  • Employee referral process: 20 percent
Respondents who have experience with automating one or more of the foregoing functions report that doing so has saved time (93%) and money (67%) while decreasing errors (69%) and improving the experience of employees (60%) and applicants (71%).
Further, where employers are underutilizing automation in their recruiting and management processes, survey respondents note that using manual processes results in longer turnaround times (61%), higher costs (43%), frustrated HR team members (50%) and issues with company leaders (33%) among other concerns.  This suggests that employers seeking to remain competitive by increasing productivity and efficiency should have another look at the best way to integrate technology into their operations.